And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
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One of the biggest advantages that tech support I.T you get with Pay as you go IT is that you need not invest on costly pieces of equipment hardware and software. All this would be managed by the remote service provider.
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True to his nature, he began by professing his respect for Amazon's EC2 services. In fact, his company has used EC2 and also uses very similar services from competitors like Rackspace, and Microsoft's Azure. "I like EC2," he admits. "But I don't think this is right for you." He tells me that for a small business like mine looking to shed our internal technology infrastructure and put everything in the cloud, there are better alternatives.
I was so fascinated with their service that I took the annual subscription of the company, which includes support for Microsoft software. Now, I fell totally relieved as I can access their support via the remote Internet connection from anywhere. I don't need to go to any repair shop or call any technicians and keep waiting for my turn. Besides, I don't need to worry about my peripherals such as printers and scanners as these too are covered under the same subscription.